NEW Cream Rolls - Coming Soon!
DEPOSITS, PAYMENTS, ORDER CHANGES & CANCELLATIONS
Payment in full is due by the due date of your order.
Changes to your order can be made up to one week before the date the order is for, before payment has been received. Changes in quantity are subject to availability.
If you cancel your order with one week or more notice, you will be given a credit or refund for the amount of your order if payment has already been made. We are a small bakery and we are only able to take limited orders, therefore, no refunds or credits will be given if you provide less than one week’s notice.
Pick-Up
Once an order leaves the shop, it is deemed “accepted”. Jun’s Bakery holds no responsibility for any damages that occur after your items leave our shop. We do our best to package your orders and secure decorations in a way that makes them easy to transport safely.
No changes can be made to your order after it is picked up. It is the responsibility of the person picking up the order to ensure that everything is correct (design, colours, spelling of names, etc.) before leaving the shop. If anything is wrong, we will do our best to fix it before the order leaves the shop.
It is important that you pick up your order on the date agreed upon as we have limited space in our kitchen for storage. If you are late to pick up your order you may be charged a late fee. Failure to pick-up in two days will not be refunded – no reschedule as they are freshly made.
REFUNDS/CREDITS
Flavour and texture are subjective, therefore, no refunds will be provided based on flavour or texture of any products ordered unless those products are brought back into the store for our review within 24 hours. If products are brought in for review and deemed not up to our standards, a store credit or refund will be given. Quality determination is solely at the discretion of Jun’s Bakery. Food/products that are eaten more than 1/10 will not be refunded.
As stated above, no refunds or credits will be given for any design-related reasons after your order leaves the shop. Please ensure that whoever picks up your order knows what it is supposed to look like, how names are spelled, etc. Our decorators will decorate to the specifications written on your invoice. If for some reason, something is not decorated as specified on your invoice, we will make necessary adjustments right away before your order leaves the shop.
Our custom cakes and cookies are all handmade and are subject to artistic interpretation. Colours appear different in person vs. on a screen and food colouring may not be able to match a colour exactly. Food colouring is also volatile and shades will change over time. Therefore, we are unable to promise exact colour matches, however, we will do our best. No refunds or credits will be provided for colour controversies.